Effective Date: 1 April 2026
Itmenaan Lodges (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a booking with us.
1. Information We Collect
We may collect the following types of personal information:
a. Personal Information
- Full name
- Email address
- Phone number
- Address
- Identification details (where required for bookings/check-in)
b. Booking Information
- Stay dates
- Number of guests
- Room preferences
- Payment details (processed securely via third-party providers)
c. Technical Information
- IP address
- Browser type
- Device information
- Website usage data (via cookies and analytics tools)
2. How We Use Your Information
We use your information to:
- Process and confirm reservations
- Communicate booking details and updates
- Provide customer support
- Send promotional offers (if you opt-in)
- Improve our website and guest experience
- Comply with legal obligations
3. Payment Information
We use secure third-party payment processors (e.g., Stripe, Razorpay, or similar platforms).
We do not store your full credit/debit card details on our servers.
4. Sharing of Information
We do not sell your personal information. However, we may share your data with:
- Payment processors
- Booking system providers (e.g., MotoPress, Trafft, or similar)
- IT and hosting service providers
- Legal authorities when required by law
5. Cookies and Tracking Technologies
Our website uses cookies to:
- Improve user experience
- Analyze website traffic
- Support marketing and remarketing efforts
You can control cookies through your browser settings.
6. Data Retention
We retain personal information only as long as necessary:
- For booking and operational purposes
- To comply with legal and tax requirements
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no online transmission is 100% secure.
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request corrections
- Request deletion of your data
- Withdraw consent for marketing communications
To exercise these rights, contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites (e.g., Booking.com, Expedia). We are not responsible for their privacy practices.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
12. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
Itmenaan Lodges
Amit Kandpal, Itmenaan Estate, Tehsil Bhanoli, District Almora, Uttarakhand.
Email: [email protected]
Phone: +91-7840077773
Marketing Consent Clause
By providing your contact details, you agree to receive promotional communications from Itmenaan Lodges. You may unsubscribe at any time.